Privacy Policy

EcoTowels.com.au is operated by Dowd Group Pty Ltd.

For privacy enquiries, you can contact us at:

• Email: Hello@EcoTowels.com.au
• Phone: 0418 616 704

We may collect personal information including:

• Your name
• Business name
• Email address
• Phone number
• Delivery address or postcode
• Industry or business type
• Products you are interested in
• Order or enquiry details
• Any information you provide through our contact, sample request or bulk order forms

We may also collect website usage information such as browser type, pages visited, device information and general analytics data.

We collect information when you:

• Submit a contact form
• Request bulk pricing
• Request samples
• Make an enquiry
• Subscribe to updates
• Communicate with us by email, phone or online form
• Browse or interact with our website

We use your information to:

• Respond to enquiries
• Provide quotes and bulk pricing
• Process sample requests
• Process and manage orders
• Arrange delivery or supply
• Provide customer service
• Improve our website, products and services
• Send relevant business updates or product information where permitted
• Maintain business records

If you provide your details, we may contact you about EcoTowels products, bulk supply options, sample packs or related offers.

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

We do not sell your personal information.

We may share your information with trusted third parties where necessary to operate our business, including:

• Delivery and logistics providers
• Payment processors
• Website hosting and technology providers
• Email and CRM platforms
• Professional advisers
• Suppliers or service providers involved in fulfilling your enquiry or order

We only share information where reasonably necessary for business, service or legal purposes.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security of information transmitted online.

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

Our website may use cookies and analytics tools to understand how visitors use the site and to improve user experience.

You can adjust your browser settings to disable cookies, although some website features may not work properly.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

We may update this Privacy Policy from time to time. The latest version will be published on this page.

For privacy questions or requests, please contact:

• EcoTowels.com.au
• Email: Hello@EcoTowels.com.au
• Phone: 0418 616 704